Production Time
All of our pieces require between 10 and 50 days for production time, to allow for sizing, polishing, and making sure your jewelry is perfect!
If you have a specific deadline, please contact us to let us know, we will do our best for you.
Limited Edition
We cannot guarantee availability for any of our designs. We only produce a few of each limited edition design, and each is different from the other due to the central stone that is unique.
Contact us to be added to a waiting list for any out of stock design. If we restock that piece or something similar, you will be the first to know!
Custom Designs
At this time, we are *not* accepting custom design requests. We are unable to work with clients’ stones or recycled metal, and are unable to sell our designs without set stones. We do not offer engraving services or rhodium plating.
Metal & Finish Options
Our collection is handmade in 14k yellow gold, and 14k rose gold
Some select items are only available in one metal color. If your metal preference is not available, please contact us to be added to the waitlist.
Sizing Options
Ring sizing is not universal.
We only offer half sizes through our website at this time. If you would prefer a quarter size measurement, just email us and will do our best to accommodate!
Warranty Terms
We will service your jewelry for free for up to 3 years of your purchase date. Some exclusions apply.
Repair, resizing, and refinishing services are non-transferable. If services are requested by someone other than the original buyer, a fee will apply.
Always contact us right away if your In The Stone jewels becomes damaged.
Our warranty applies to manufacturing issues, not normal wear and tear.
We will resize your ring one time, without a service fee. Resize requests must be made within 3 months of order delivery. A resizing fee of €30 (+shipping) will apply if the request falls outside of these parameters.
The buyer is responsible for shipping to and from our studio, including customs fees for international clients. Many countries do not require clients to pay VAT charges twice on the same piece of jewelry, but it is the client’s responsibility to inquire with their customs office about this, and to pay any required fees.
Repair requests can be submitted via mail.
Jewelry Care
To keep your jewelry in great condition, we recommend:
Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting.
Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush.
Shipping
We ship with DHL express, shipping time is about 3 days.
The buyer is responsible for shipping costs to and from our studio. Please be aware that an adult signature will be required upon delivery of your package. In order to avoid any rerouting fees, please ensure you provide a shipping address where an adult will be present to sign for your package. Some of our customers choose to ship to their business address since they know that they, or another adult, will be present to sign for delivery. Please verify the accuracy of your shipping address. If your package is undeliverable because of an incorrect address, because you were not able to be contacted at the time of delivery, or because you do not pay the customs fee, it will be returned to us automatically. You will then receive a refund for your order LESS the shipping fee, LESS the import/customs fee, and LESS the restocking fee for the item(s) you purchased.
We will *not* ship to a hotel or to a non-permanent address.
Packaging
Your jewelry will be packaged securely for shipment.
A receipt will be included which references your order number and some order details, however, no pricing will be indicated.
Your jewelry will come gift-ready in a jewelry box or pouch, depending on the piece.
Returns
We will accept returns on most pieces (see below for exceptions). Items must be returned within 30 days of receipt. After 30 days, all sales are final. Since our designs are crafted by hand, all returns will incur a 30% restocking fee.
Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you ensure your package – we are not responsible for items lost in the mail.
All customized jewelry are final sale. We will not accept returns on any customized piece.
Shipping will not be refunded for returns.
Shipping costs are the responsibility of the buyer for any returns or services, including customs fees for international clients.
All original packaging and paperwork are required for returns. Otherwise, 150€ surcharges will apply.
If your package is returned to us because you either were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee, LESS the import fee, and LESS the restocking fee for the item(s) you ordered. Please make sure to provide an accurate shipping address.
Repairs
We understand that things happen and fine jewelry can be delicate. Please be sure to take care of your jewelry by not sleeping, showering, cleaning, exercising, or swimming while wearing it!
However, we stand by our work, which is why we offer a very generous three-year warranty on all pieces. If you are not sure if your required repair falls within our warranty terms, please email us and we will help determine the best next steps.
Payment
We require payment in full before production can begin and before jewelry can be shipped.
Accepted forms of payment on inthestonejewels.com via PayPal and credit card.
We do not accept wire transfers nor personal checks.
Canceling an Order
If you need to cancel your open order, please get in touch with us as soon as possible. Email: inthestonejewels@gmail.com
Cancellation requests must be requested within 3 business days of order placement.
We will refund you in full for your canceled order, however, rush fees are non-refundable.
